Almost every one of my clients depends on some kind of SaaS solution for some part of their operation.
Whether it’s payroll, accounting or electronic records, the data is controlled by their vendor of choice.
This is all well and good for basic processing. But too often, it doesn’t work well when it comes time to actually understand the data or (even more so) combine the data with data from other systems.
Why? Because if my clients weren’t careful when they chose a solution, they’re probably now reliant on the SaaS reporting tool provided by the application if they need to create any custom queries or reports. Or worse, they have to rely on the reports the vendor provides.
And this leads to problems.Read more…